Terms and Conditions

Agreement to Our Legal Terms

Sorbetto is operated by JCCG LLC, a Florida limited liability company, doing business as Sorbetto ("Sorbetto," "Company," "we," "us," or "our"). We operate the website at https://sorbetto.co and related software, products, services, features, and support that refer or link to these terms (collectively, the "Services").

You can contact us by email at [email protected], by phone at 1-203-910-7518, or by mail at 382 NE 191st St #160744, Miami, FL 33179, United States.

These Terms and Conditions are a legally binding agreement between you, whether personally or on behalf of an entity ("you" or "Customer"), and JCCG LLC d/b/a Sorbetto. By accessing our website, requesting a demo, signing an order form, accepting an invoice, using the Services, or authorizing any User to use the Services, you agree to these terms and any applicable order form, statement of work, master services agreement, invoice, subscription terms, or written agreement between you and Sorbetto. If a separately signed agreement conflicts with these terms, the signed agreement controls for that conflict.

If you do not agree with these terms, you may not access or use the Services.

1. Our Services

Sorbetto provides operations software and related services for growing product brands. Features may include inventory, purchasing, production, accounts payable, vendor bills, bill payments, shipments, reporting, projects, search, onboarding support, and optional assistant capabilities.

The Services are intended for business and internal operational use, not for personal, household, or consumer use. You are responsible for complying with all laws, rules, regulations, contracts, and internal policies that apply to your business and your use of the Services.

2. User Registration and Accounts

You may be required to create an account or be invited as an authorized User to use the Services. You agree to provide accurate, current, and complete information and to keep that information updated.

You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account or your Users' accounts. You must promptly notify us at [email protected] if you suspect unauthorized access, credential compromise, or misuse.

Customer is responsible for designating administrators, approving User access, assigning appropriate roles, and ensuring that each User uses a unique account where individual accounts are required. Accounts may not be sold, transferred, shared, or made available to anyone who is not an authorized User of the Customer.

Customer is responsible for ensuring that all Users comply with these terms, applicable written agreements, Customer policies, and applicable law. Actions, omissions, approvals, instructions, configuration changes, data changes, exports, imports, posts, reversals, and other activity by Users may be treated as actions of the Customer.

We may rely on instructions, approvals, requests, and account changes made by Customer administrators or other Users who appear to have authority in the Services. Customer is responsible for keeping administrator, billing, security, and notice contact information current so we can send important account, legal, billing, and security communications.

If there is a dispute or uncertainty regarding account ownership, administrator authority, User authorization, billing responsibility, data access, export rights, or deletion authority, we may request additional verification and may delay, limit, suspend, or refuse requested account changes until the issue is reasonably resolved. Sorbetto is not responsible for delays, losses, or inability to access or modify the Services resulting from good-faith efforts to verify authority or protect the account.

We may refuse registration, suspend an account, remove or require removal of a User, reclaim or change account identifiers, or limit account access if we reasonably believe the account information is inaccurate, the User is not authorized, the account creates security or legal risk, or continued access may harm Sorbetto, Customer, other customers, service providers, or third parties.

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, and have the legal authority to enter into these terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

3. Customer Responsibilities

You are responsible for:

• Ensuring that your Users are authorized to access and use Sorbetto.
• Maintaining accurate business data, source documents, and internal approvals.
• Reviewing transactions, reports, exports, and assistant outputs before relying on them.
• Complying with laws, contracts, and internal policies that apply to your business.
• Designing, maintaining, and enforcing internal controls, approval workflows, segregation of duties, review procedures, and business policies that apply to use of Sorbetto.
• Reviewing and approving configuration choices, including items, vendors, locations, units of measure, costs, roles, permissions, workflows, reports, imports, exports, and integrations.
• Preserving source documents and records required for accounting, tax, audit, legal, vendor, customer, and compliance purposes.
• Reviewing imported, migrated, synchronized, or manually entered data before relying on it for operations, reporting, accounting, tax, payment, purchasing, production, or fulfillment decisions.
• Promptly notifying Sorbetto of suspected errors, incorrect calculations, failed imports or exports, security incidents, unauthorized access, data issues, or platform behavior that may affect business records.
• Maintaining, reviewing, and approving the state of your Sorbetto workspace, including data entered, imported, configured, approved, posted, reversed, exported, or reported by your Users.
• Assigning appropriate roles and permissions, removing Users who no longer need access, and controlling who can approve, post, reverse, export, import, modify, or delete records.
• Reviewing reports, exports, calculations, dashboards, payment statuses, inventory values, audit history, AI outputs, and operational records before using them for accounting, tax, financing, compliance, purchasing, production, payment, or other business decisions.
• Keeping your account, devices, email accounts, and access credentials secure.
• Promptly notifying us of suspected unauthorized access or misuse.

4. Purchases, Payments, and Subscriptions

Sorbetto is provided on a subscription basis unless a written agreement states otherwise. Fees, payment terms, subscription periods, implementation services, custom work, and usage-based charges will be described in the applicable order form, statement of work, invoice, checkout flow, subscription confirmation, or written agreement.

Unless a written agreement states otherwise, subscriptions renew automatically for successive subscription terms until canceled in accordance with these terms or the applicable written agreement.

We currently expect to accept payment by ACH, wire transfer, and Stripe. By providing payment information or authorizing payment, you represent that you are authorized to use the selected payment method and you authorize us and our payment processors to charge or debit amounts due, including recurring subscription charges. Payment processors may store payment methods and process payments under their own terms and privacy policies.

Payment by ACH, wire transfer, or similar method is not considered received until funds are available and cleared in our account. You are responsible for bank fees, wire fees, returned payment fees, chargeback fees, failed payment fees, and similar charges unless a written agreement states otherwise.

You agree to provide current, complete, and accurate billing and account information and to promptly update that information so we can complete transactions and contact you as needed. Fees are payable in U.S. dollars unless otherwise stated in writing. Taxes, bank fees, wire fees, and similar charges may be your responsibility unless prohibited by law or stated otherwise in writing.

Fees do not include taxes unless expressly stated otherwise. You are responsible for all applicable sales, use, value-added, goods and services, withholding, excise, digital services, and similar taxes, duties, levies, and governmental assessments, except taxes based on Sorbetto's net income. If we are required to collect or remit taxes, we may add them to your invoice or charge them through the applicable payment method. If you are required to withhold taxes, you must increase the payment so that Sorbetto receives the full amount invoiced unless a written agreement states otherwise.

You must provide at least 30 days' written notice to cancel a subscription by emailing [email protected]. Cancellation takes effect at the end of the applicable notice period or paid subscription term, as described in the applicable agreement. Unless expressly stated in a master services agreement, statement of work, order form, or other written agreement signed by Sorbetto, fees are non-cancelable once incurred and payments are non-refundable.

We may change subscription fees or billing practices by providing at least 30 days' notice and in accordance with applicable law. Any pricing change during an active written subscription term will be handled according to the applicable written agreement.

If any amount is not paid when due, we may suspend access to the Services, charge or recover reasonable collection costs, and require payment before reactivating access, except where prohibited by law or stated otherwise in a written agreement.

Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Interest, suspension rights, and collection rights are cumulative remedies, meaning that charging interest does not prevent us from suspending access, pursuing collection, or exercising other rights available under these terms or applicable law.

For ordinary unpaid subscription fees, we will generally send a past-due notice after an amount remains unpaid for 7 days. If payment is not received within 7 days after that notice, we may suspend access to the Services until the account is brought current. We may suspend access sooner if we believe there is fraud, unauthorized payment activity, security risk, legal risk, repeated failed payments, or another urgent reason to protect Sorbetto, our customers, or third parties.

If you dispute an invoice or charge, you must notify us in writing within 15 days after the invoice date or charge date, describe the basis for the dispute in reasonable detail, and cooperate in good faith to resolve it. You must pay all undisputed amounts on time. You may not withhold, offset, or reduce payments based on a dispute, claim, refund request, service issue, or alleged breach unless a written agreement or applicable law expressly permits it.

Reactivation after suspension may require payment of all overdue amounts, accrued interest, applicable taxes, failed payment charges, collection costs, and reasonable reactivation or restoration costs.

5. Prohibited Activities

You may not use Sorbetto to:

• Violate law or infringe another party's rights.
• Submit data you do not have the right to process or share.
• Use the Services to create, hide, alter, or support false, misleading, fraudulent, or unlawful business records.
• Use the Services for money laundering, tax evasion, sanctions violations, illegal goods or services, or transactions involving prohibited parties.
• Use the Services as a payment processor, bank, escrow service, payroll provider, tax preparer, registered agent, broker, fiduciary, or regulated financial service provider.
• Use the Services for regulated or high-risk use cases, including healthcare, banking, securities, insurance underwriting, legal case management, government classified information, or similar regulated activities, unless expressly authorized in a written agreement.
• Upload, import, transmit, or use trade secrets, confidential information, personal information, or business records belonging to employers, former employers, vendors, customers, competitors, or other third parties unless you have the right to do so.
• Use the Services to process sensitive personal information, protected health information, payment card data, government identification numbers, or other regulated data unless expressly authorized in a written agreement.
• Use Sorbetto outputs or AI assistant outputs as the sole basis for employment, credit, lending, housing, insurance, healthcare, legal eligibility, or similarly significant decisions about individuals.
• Misrepresent your identity, affiliation, authority, or payment information.
• Share access credentials, permit unauthorized users to access the Services, or allow one User account to be used by multiple people where individual accounts are required.
• Access data, systems, or accounts without authorization.
• Bypass or attempt to bypass suspension, termination, access limits, enforcement actions, or account restrictions, including by creating or using another account or another Customer's account.
• Upload malicious code or attempt to disrupt the service.
• Probe, scan, test, or attempt to bypass security, authentication, usage limits, rate limits, or access controls without our prior written permission.
• Interfere with, overload, or impair the operation, security, or integrity of the Services.
• Use automated systems, bots, scrapers, or data extraction tools except as expressly authorized by Sorbetto.
• Manipulate, avoid, misrepresent, or interfere with billing, seat counts, usage metrics, transaction limits, storage limits, AI usage, integration limits, or other subscription or service limits.
• Use the Services in a manner that materially exceeds ordinary internal business use, violates usage or transaction limits in an applicable MSA, SOW, order form, or subscription plan, or degrades the availability, performance, or integrity of the Services.
• Reverse engineer, scrape, or copy the service except as permitted by law.
• Use the service to create a competing product or service.
• Extract, export, copy, or compile Sorbetto system data, templates, workflows, documentation, report structures, user interface elements, metadata, or other Sorbetto materials except as reasonably necessary for your authorized internal business use.
• Remove, obscure, or alter proprietary notices in the Services.
• Use the Services for benchmarking, competitive analysis, model training, product development, or public performance comparisons without our prior written permission.
• Use support, onboarding, implementation, or training access to obtain information about other customers, non-public product plans, security practices, internal systems, proprietary methods, or other confidential Sorbetto information beyond what is reasonably needed for your authorized use.
• Harass, threaten, abuse, or harm any person or use the Services to transmit unlawful or harmful material.
• Abuse support channels, submit false reports, or interfere with Sorbetto personnel, contractors, service providers, or other customers.
• Use the Services in a way that could damage Sorbetto's reputation, systems, security, availability, customers, service providers, or business operations.

6. Customer Data and User Content

As between you and Sorbetto, you retain ownership of the business data you submit to Sorbetto, including operational records, files, configurations, reports, and other materials submitted by you or your Users ("Customer Data"). You grant Sorbetto permission to access, host, store, copy, process, transmit, display, and use Customer Data as necessary to provide, secure, support, troubleshoot, bill for, and improve the Services, and as otherwise described in our Privacy Policy or an applicable written agreement.

Sorbetto retains ownership of the Services and of platform data, diagnostics, usage information, performance information, aggregated or de-identified data, templates, workflows, know-how, product improvements, and derived learnings that do not identify Customer, identify Users, or disclose Customer's confidential business records. We may use those materials to operate, secure, support, analyze, and improve the Services.

You represent that you have all rights, permissions, notices, and consents necessary to provide Customer Data to Sorbetto and allow Sorbetto to process it for the Services. You are responsible for the accuracy, quality, legality, and reliability of Customer Data.

Unless expressly authorized in a written agreement, you should not submit protected health information, payment card numbers, bank login credentials, government identification numbers, consumer credit reports, special categories of personal information, or other regulated data that is not necessary for ordinary use of the Services.

Sorbetto is not responsible for errors, delays, losses, incorrect outputs, inaccurate reports, misstated records, or business decisions caused by inaccurate, incomplete, outdated, duplicated, unauthorized, corrupted, or improperly formatted data supplied by you, your Users, third-party systems, imports, spreadsheets, integrations, vendors, 3PLs, payment providers, accounting providers, or other external sources.

You are responsible for exporting or requesting return of Customer Data before termination or expiration where needed. You remain responsible for maintaining your own books, tax records, legal records, audit support, and other archives required for your business. Unless a written agreement states otherwise, Sorbetto is not your system of record for legal, tax, accounting, audit, regulatory, or archival retention. Our retention and deletion practices are described in our Privacy Policy and applicable written agreements.

Restoring deleted, corrupted, overwritten, reversed, imported, synchronized, or otherwise changed Customer Data may not be possible. If restoration, reconstruction, correction, or special data work is available, it may require a separate request and may be billed as additional services unless a written agreement states otherwise.

If you submit feedback, ideas, comments, suggestions, or other information about the Services, you grant Sorbetto a perpetual, irrevocable, worldwide, royalty-free right to use that feedback for any lawful purpose without restriction or compensation.

Unless a master services agreement, statement of work, order form, or other written agreement states otherwise, you grant Sorbetto a non-exclusive, worldwide, royalty-free license to use your company name, trade name, trademarks, service marks, and logos ("Customer Marks") to identify you as a Sorbetto customer or "trusted by" brand, including on our website, customer lists, sales materials, presentations, and email marketing. We will not suggest that you endorse any specific claim, product statement, or case study unless you have provided or approved that statement. You represent that you have the authority to grant this license for any Customer Marks you provide or approve for use.

If you provide a review, quote, testimonial, case study input, or other public feedback, you authorize Sorbetto to use it in our website, sales materials, presentations, social media, and email marketing. We may edit testimonials for length, grammar, formatting, or clarity, provided we do not materially change the meaning. If a testimonial identifies an individual by name, title, company, image, or similar identifier, we will use the identifying information the individual or Customer provided or approved. If you ask us in writing to stop using Customer Marks or testimonials, we will use commercially reasonable efforts to stop new public uses within a reasonable period, except where continued use is allowed by a written agreement or needed for historical, archival, internal, or legal purposes.

7. Third-Party Services and Source Data

The Services may refer to, receive data from, send data to, or otherwise work with third-party services, including payment processors, spreadsheets, accounting systems, fulfillment providers, 3PLs, AI providers, email systems, analytics tools, or other business systems. Third-party services are governed by their own terms, privacy policies, security practices, availability, data quality, and support obligations.

Sorbetto is not responsible for third-party services or for errors, omissions, downtime, data loss, data delays, synchronization issues, security incidents, privacy practices, rate limits, API changes, pricing changes, discontinued services, or incorrect information caused by or originating from third-party services or external data sources. You are responsible for reviewing and accepting any applicable third-party terms and for maintaining your accounts and permissions with those services.

If you connect, authorize, upload from, export to, or otherwise direct Sorbetto to interact with a third-party service or external data source, you represent that you have the right to do so and that you have obtained all required permissions, notices, consents, and authorizations. You are responsible for maintaining, limiting, and revoking third-party access credentials, API keys, tokens, account permissions, file access, and data-sharing settings.

Any connection, import, export, synchronization, or other interaction with a third-party service that you enable or request is performed at Customer's direction. We may store, transmit, refresh, and use access credentials, API keys, tokens, configuration settings, and related information as needed to provide the connection, subject to our Privacy Policy and security practices.

Data imported from, exported to, or synchronized with third-party services may be delayed, incomplete, duplicated, transformed, mapped incorrectly, rejected, unavailable, or subject to third-party limits, formats, permissions, outages, or changes. You are responsible for reviewing integration settings, mappings, imported records, exported records, sync results, exceptions, and downstream effects before relying on them.

Third-party connections are intended to support ordinary business workflows, but they may not include every available field, historical record, attachment, status, edit, deletion, metadata item, or provider feature unless the applicable written scope expressly requires it.

Third-party services may charge their own fees, impose usage limits, change or discontinue APIs or features, suspend your account, or change their terms or privacy practices. Sorbetto is not responsible for those fees, changes, limits, suspensions, or discontinuations. We are not obligated to maintain support for any specific third-party service unless a written agreement expressly states otherwise.

Unless a written agreement states otherwise, Sorbetto is not responsible for continuously monitoring third-party services for errors, policy changes, permission changes, API changes, data-quality issues, or other changes that may affect a connection. You may need to reauthorize, reconnect, update permissions, accept new third-party terms, update provider settings, or complete other provider-required steps for a connection to continue working.

We may disable, limit, or remove a connection to a third-party service if we believe it creates security, legal, privacy, operational, availability, or contractual risk, or if the third-party service no longer permits or reasonably supports the connection. Changes to, limitations on, or removal of a third-party connection caused by third-party requirements, API changes, security concerns, or legal obligations will not be treated as a failure of Sorbetto to provide the Services.

8. AI Assistant Features

Sorbetto may offer optional AI assistant features. These features are not enabled for a User until the required in-product notice, opt-in, or consent step has been completed. Sorbetto may record that opt-in, including the User, time, version of the notice, and related metadata. We may make AI assistant features unavailable, limit them, suspend them, or require additional notices, terms, consents, or configuration steps before or during their use.

Customer and Users are responsible for the messages, instructions, selections, confirmations, business context, and other information they provide to or make available through AI assistant features. Unless expressly authorized in writing, Users should not submit sensitive personal information, customer-identifying information such as names, addresses, phone numbers, or email addresses, protected health information, payment card data, bank credentials, government identification numbers, special categories of personal information, or other regulated information to AI assistant features.

AI assistant features may use third-party AI providers. Those providers have their own terms, privacy policies, retention practices, model behavior, and service limitations. By opting in to AI assistant features, you acknowledge that you are responsible for reviewing and accepting any applicable third-party terms and privacy policies. If third-party AI provider terms impose restrictions on use of AI assistant features, Customer and Users are responsible for complying with those restrictions.

AI outputs may be incomplete, inaccurate, or unsuitable for your situation. You are responsible for reviewing all assistant outputs, suggestions, prepared actions, summaries, and reports before relying on them or confirming any action. Sorbetto is not responsible for decisions you make based on AI output without appropriate human review.

AI assistant features do not take binding business action unless a User reviews and confirms the action through the applicable workflow. Customer is responsible for all User-confirmed actions, prepared records, approvals, postings, exports, messages, summaries, and other results generated, accepted, or used through AI assistant features.

AI assistant features may be changed, rate-limited, delayed, interrupted, degraded, or discontinued because of model behavior, provider availability, provider pricing, provider policy changes, government regulation, legal requirements, product changes, usage limits, or other circumstances. Sorbetto is not responsible for governmental or regulatory changes affecting AI, or for interruption, degradation, or loss of AI assistant features caused by an AI provider changing, suspending, discontinuing, or ceasing operations.

We do not make a blanket promise that Customer Data or assistant messages will never be used by third-party AI providers for model training or service improvement. Processing of AI assistant data is governed by our Privacy Policy, applicable in-product notices, Customer settings where available, and the terms and privacy practices of the applicable third-party AI providers.

9. No Professional Advice

Sorbetto may help organize operational, inventory, purchasing, payables, and reporting information, but it does not provide legal, accounting, tax, financial, compliance, or professional advice. You should consult qualified professionals for advice specific to your business.

You are responsible for the tax, accounting, financial, operational, and compliance consequences of the data, settings, transactions, reports, exports, approvals, and business decisions made in or from Sorbetto. Sorbetto is not responsible for tax filings, financial statements, inventory valuations, cost calculations, payment decisions, compliance determinations, or other business outcomes based on Customer Data or User activity in the Services.

We may provide onboarding, help materials, and initial training to support use of the Services. Additional training, implementation, advisory, configuration, analysis, custom reporting, or other professional services must be requested separately. Unless a written agreement states otherwise, additional services are subject to our then-current hourly or agreed rates and will be performed only after we provide the applicable rate, estimate, or scope and you approve it in writing.

Unless a written agreement states otherwise, standard onboarding includes one training session of up to 90 minutes. We may also provide help documentation and, where enabled, AI assistant features that can help Users locate or understand help materials. After onboarding and training are provided, Customer remains responsible for ensuring that its Users understand and properly use the Services, follow Customer policies, and request additional training or support when needed.

Customer is responsible for making appropriate personnel available for onboarding, ensuring attendees have the authority and context needed to participate, reviewing help materials, communicating training guidance to Users who do not attend, and maintaining internal procedures for use of the Services. Training, help materials, and support communications are intended to assist Customer's use of the Services and are not a substitute for Customer's own supervision, controls, approvals, or professional advisors.

Unless a separate written agreement expressly states otherwise, Sorbetto is not responsible for initiating, approving, sending, withholding, remitting, reporting, or filing taxes, payroll, vendor payments, customer refunds, bank transfers, accounting entries, regulatory filings, or other financial transactions or obligations on your behalf.

Any guidance, training, implementation assistance, configuration support, report review, or operational discussion we provide is intended to help you use the Services and does not transfer responsibility for your business decisions, accounting treatment, tax positions, financial reporting, compliance obligations, vendor payments, or internal controls to Sorbetto.

Before using Sorbetto outputs, reports, exports, calculations, summaries, or assistant responses for board reporting, investor reporting, lender reporting, audits, tax filings, financial statements, vendor or customer disputes, regulatory matters, legal matters, compliance submissions, or other external reliance, Customer should independently verify the information and consult appropriate qualified professionals.

10. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and will use it only for purposes related to the service or the parties' business relationship, unless disclosure is required by law.

Confidential information includes non-public business, technical, financial, product, operational, security, pricing, customer, vendor, and other information that a reasonable person would understand to be confidential given the nature of the information or the circumstances of disclosure. Customer Data is Customer's confidential information. The Services, non-public documentation, workflows, templates, product plans, security information, pricing, and business methods are Sorbetto's confidential information.

Confidential information does not include information that the receiving party can show is publicly available without breach of these terms, was already known without a confidentiality obligation, was independently developed without use of the disclosing party's confidential information, or was lawfully received from a third party without a confidentiality obligation.

The receiving party may disclose confidential information to its employees, contractors, advisors, service providers, and representatives who need to know it for purposes related to the Services or the parties' relationship, provided they are subject to confidentiality obligations or professional duties at least reasonably protective of the information.

If disclosure is required by law, subpoena, court order, regulator, or similar process, the receiving party may disclose confidential information only to the extent required and, where legally permitted, will use reasonable efforts to give the disclosing party notice so it may seek protective treatment.

Upon termination or written request, each party will return or destroy the other party's confidential information in its possession or control, except that a party may retain copies as required by law, for ordinary backup or archival systems, for dispute resolution, for security or compliance records, or as otherwise permitted by these terms or a written agreement.

11. Intellectual Property Rights

Sorbetto and its software, workflows, documentation, designs, templates, code, names, marks, and related materials are owned by Sorbetto or its licensors. Except for the limited right to use the service during an active subscription or engagement, no rights are transferred to you.

Subject to these terms and payment of applicable fees, Sorbetto grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the applicable subscription term to access and use the Services for Customer's internal business operations. Users may access the Services only for Customer's authorized internal business purposes and in accordance with their assigned roles and permissions.

Sorbetto reserves all rights not expressly granted. No ownership rights in the Services, documentation, workflows, templates, user interface, reports, know-how, code, product concepts, or other Sorbetto materials are transferred to Customer, even if the Services are configured for Customer, reflect Customer workflows, or are improved based on Customer feedback or use.

Deliverables, configurations, templates, reports, scripts, workflows, documentation, or other materials created by Sorbetto in connection with onboarding, implementation, support, or professional services are Sorbetto materials unless a written agreement expressly assigns ownership to Customer. Customer may use those materials during the applicable subscription or engagement for Customer's internal business purposes, subject to these terms and any applicable written agreement.

We may update documentation, help content, templates, workflows, reports, and product materials from time to time. Such updates do not transfer ownership rights to Customer or create an obligation to maintain any prior version unless a written agreement expressly states otherwise.

If you provide feedback, suggestions, or ideas, you grant Sorbetto a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

12. Privacy Policy

Please review our Privacy Policy, which explains how we collect, use, share, and retain personal information. By using the Services, you acknowledge that information may be processed in the United States and that your use of the Services is subject to our Privacy Policy.

Customer is responsible for providing any notices, obtaining any consents, and having any legal bases required for Customer to submit personal information, business records, User information, vendor information, customer information, or other data to the Services. Customer is also responsible for responding to privacy, employment, vendor, customer, or other requests relating to information Customer controls, except where applicable law or a written agreement requires Sorbetto to respond directly.

If the parties enter into a data processing agreement, business associate agreement, or similar privacy or security addendum, that written agreement will control for the covered processing if it conflicts with these terms. Sorbetto is not agreeing to process regulated data, protected health information, payment card data, or other specially regulated information unless expressly stated in a written agreement.

Customer is responsible for configuring, using, and monitoring the Services in a way that supports Customer's own privacy, retention, security, and access-control obligations. Sorbetto's Privacy Policy does not replace Customer's own privacy notices, internal policies, records retention requirements, or legal obligations to its Users, employees, vendors, customers, or other third parties.

13. Beta and Preview Features

Some features may be offered as beta, preview, pilot, experimental, or early-access functionality. These features may change, fail, produce unexpected results, or be discontinued. They are provided as-is unless a separate written agreement states otherwise.

Beta and preview features may be incomplete, unsupported, unavailable, less reliable, less secure, less tested, or subject to additional limits compared with generally available features. They may not include all expected functionality, documentation, support, integrations, permissions, audit history, export options, or migration paths.

You should not use beta or preview features for production-critical, compliance-critical, accounting-critical, payment-critical, tax-critical, or other high-risk workflows unless you accept the risk and have appropriate review, backup, and alternative procedures. Sorbetto is not responsible for losses, errors, data issues, business interruption, or reliance resulting from use of beta or preview features except to the extent a written agreement expressly states otherwise.

We may collect feedback and usage information about beta and preview features to evaluate, secure, improve, or decide whether to continue them. We may modify, restrict, suspend, or discontinue beta or preview features at any time without obligation to provide a replacement, refund, service credit, or continued access unless required by a written agreement.

14. Term and Termination

These terms begin when you first access the website, request a demo, accept an order, sign an agreement, authorize a subscription, or use the Services, and they continue while you access or use the Services or have an active subscription, order form, statement of work, invoice, or other written agreement with Sorbetto.

We may suspend or terminate access if you fail to pay amounts due, violate these terms, create security or legal risk, or use the service in a way that may harm Sorbetto, other customers, or third parties. You may stop using the service at any time, but payment obligations already incurred remain due.

Unless a written agreement states otherwise, either party may terminate an applicable subscription or engagement for material breach if the breaching party fails to cure the breach within 30 days after written notice. We may suspend or terminate access immediately without a cure period where we reasonably believe continued access may create security, legal, privacy, payment, operational, intellectual property, or third- party risk, or where the breach cannot reasonably be cured.

Suspension does not terminate your subscription or payment obligations unless we state otherwise in writing. During suspension, you may lose access to the Services, Customer Data, exports, support, integrations, AI assistant features, and related functionality until the issue is resolved to our reasonable satisfaction.

If we terminate or suspend your account for violation of these terms, you may not create a new account or access the Services through another User without our written permission.

Upon termination or expiration, your right to access and use the Services ends, and you must stop using the Services and Sorbetto materials. You remain responsible for amounts incurred before termination or expiration, including subscription fees, usage charges, taxes, interest, collection costs, approved additional services, and other amounts owed.

Customer is responsible for exporting or requesting return of Customer Data before termination or expiration where needed. After termination, we may delete Customer Data according to our Privacy Policy, written agreements, and ordinary retention, backup, security, and legal processes. We are not obligated to preserve, restore, or provide access to Customer Data after termination except as required by a written agreement or applicable law.

Any provisions that by their nature should survive termination will survive, including provisions relating to payment obligations, confidentiality, intellectual property, Customer Data, Customer Marks, privacy, disclaimers, limitation of liability, indemnification, dispute resolution, and miscellaneous legal terms.

15. Modifications, Corrections, and Interruptions

We may update, modify, suspend, or discontinue parts of the Services as the product develops. We will use reasonable efforts to avoid materially reducing core paid functionality during an active subscription without reasonable notice or an appropriate transition, except where changes are needed for security, legal, operational, or third-party provider reasons.

We may correct errors, inaccuracies, or omissions in descriptions, pricing, availability, documentation, or other materials. The Services may be unavailable from time to time because of maintenance, updates, outages, third-party service issues, or events beyond our reasonable control.

Unless a written agreement expressly provides a service level commitment or service credit, we do not guarantee any particular uptime, availability, response time, support time, maintenance window, recovery time, or error-correction timeline. We may perform scheduled or emergency maintenance, updates, security changes, infrastructure changes, data migrations, and other operational work that may affect access to or performance of the Services.

We are not responsible for delay, interruption, degradation, failure, or loss caused by events outside our reasonable control, including internet or telecommunications failures, hosting or cloud provider issues, third-party service failures, labor disputes, supply-chain issues, payment network issues, government action, changes in law, natural disasters, public health events, war, terrorism, civil unrest, cyber attacks, denial-of-service attacks, or other force majeure events.

Customer is responsible for maintaining reasonable continuity, contingency, backup, and manual-workaround procedures appropriate for Customer's business, including procedures for time-sensitive purchasing, production, inventory, payment, fulfillment, tax, accounting, reporting, or compliance workflows.

Implementation timelines, configuration quality, training outcomes, and go-live readiness depend on timely Customer cooperation, accurate source data, stakeholder availability, decisions and approvals, completion of requested tasks, and access to relevant systems and personnel.

Audit history, logs, approvals, and similar features are operational tools only. They do not guarantee regulatory compliance, fraud prevention, internal control effectiveness, legal sufficiency, accounting accuracy, or audit readiness.

16. Governing Law and Dispute Resolution

These terms and any dispute arising out of or relating to these terms or the Services are governed by the laws of the State of Florida, without regard to conflict of law rules.

Before filing a lawsuit, each party agrees to provide written notice of the dispute and attempt in good faith to resolve it informally for at least 30 days. Notices to Sorbetto must be sent to [email protected] and to the mailing address listed in these terms. Notices to Customer may be sent to the administrator, billing, legal, or notice contact associated with Customer's account or agreement.

If the dispute is not resolved informally, the parties agree that the state or federal courts located in Miami-Dade County, Florida will have exclusive jurisdiction and venue, and each party consents to the personal jurisdiction of those courts. To the fullest extent permitted by law, disputes must be brought only on an individual basis and not as a class, consolidated, or representative action.

To the fullest extent permitted by law, each party waives any right to a jury trial in any dispute arising out of or relating to these terms or the Services. Except where prohibited by law, any claim arising out of or relating to these terms or the Services must be brought within one year after the claim accrues, or it is permanently barred.

The prevailing party in any action to enforce these terms or collect unpaid amounts may recover reasonable attorneys' fees, court costs, and collection costs to the extent permitted by law or awarded by the court.

Nothing in this section prevents either party from seeking injunctive or equitable relief to protect confidential information, intellectual property, security, or unauthorized use of the Services.

17. Disclaimers

Except as expressly stated in a written agreement, Sorbetto is provided "as is" and "as available." We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that reports, outputs, calculations, assistant responses, or integrations will be complete, accurate, or suitable for your business without your review.

We do not warrant that Customer Data will never be lost, corrupted, or altered, that every error will be corrected, that every attempted action or integration will succeed, that the Services will meet Customer's requirements, or that the Services will comply with laws, regulations, contracts, internal policies, or industry requirements that apply to Customer.

You acknowledge that business systems depend on Customer Data, user actions, third-party services, configurations, workflows, and internal controls outside Sorbetto's control. Sorbetto does not guarantee any accounting, tax, financial, operational, compliance, payment, procurement, production, fulfillment, or inventory outcome.

Any examples, templates, documentation, training materials, help content, configuration suggestions, reports, summaries, or workflows are provided for general operational assistance and may not fit Customer's specific business, legal, tax, accounting, reporting, or compliance needs without Customer review and adaptation.

18. Limitation of Liability

To the fullest extent permitted by law, Sorbetto will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, or business interruption. Unless a separate written agreement states otherwise, Sorbetto's total liability for claims related to the service will not exceed the amounts paid to Sorbetto for the service giving rise to the claim during the three months before the event giving rise to liability.

These limitations apply to all claims and theories of liability, including contract, tort, negligence, strict liability, warranty, statute, equity, and otherwise, even if a remedy fails of its essential purpose and even if Sorbetto has been advised of the possibility of the damages. Multiple claims will not increase the liability cap.

The limitations in this section are an essential basis of the bargain between the parties and apply to the fullest extent permitted by law. Some jurisdictions do not allow certain limitations, so some limitations may not apply to you to the extent prohibited by applicable law.

19. Indemnification

You agree to defend, indemnify, and hold harmless Sorbetto, JCCG LLC, and our owners, officers, employees, contractors, agents, service providers, and affiliates from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of the Services, your Customer Data, your source data, your Customer Marks, your third-party services, your payment or tax obligations, your Users' acts or omissions, your internal controls, your business decisions, your submission of regulated or unauthorized data, your breach of these terms or third-party terms, your violation of law, or your violation of another party's rights.

We will use reasonable efforts to notify you of an indemnifiable claim, provided that failure to give prompt notice will not relieve your obligations except to the extent you are materially prejudiced. You may control the defense of the claim with counsel reasonably acceptable to us, and we may participate with our own counsel at our own expense. You may not settle a claim in a way that admits fault by Sorbetto, imposes obligations on Sorbetto, restricts Sorbetto's business, or fails to provide a full release without our prior written consent.

Sorbetto reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification if we reasonably determine that you are not defending the matter adequately, a conflict exists, or Sorbetto's rights or business may be materially affected.

20. Electronic Communications, Transactions, and Signatures

Visiting our website, sending us emails, completing online forms, accepting online notices, signing order forms electronically, and using the Services are electronic communications. You consent to receive communications from us electronically and agree that electronic notices, agreements, records, invoices, signatures, and other communications satisfy any legal requirement that such communications be in writing.

We may send account, legal, billing, security, product, support, and service communications to the email addresses, account contacts, or in-product locations associated with Customer or its Users. Customer is responsible for keeping contact information current and for ensuring that Sorbetto communications are not blocked by spam filters, routing rules, or internal systems.

You agree that electronic signatures, click-through acceptances, checkbox acceptances, in-product confirmations, email approvals, and similar electronic records may be used to form and evidence agreements, consents, approvals, notices, authorizations, and transactions. You may keep copies of electronic communications for your records.

21. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised "Last updated" date. If we make material changes, we will use reasonable efforts to provide notice, such as by email, in-product notice, or posting on the website. Continued use of Sorbetto after an update becomes effective means you accept the updated terms.

Changes may become effective immediately where they are required for legal, security, privacy, regulatory, third-party provider, or operational reasons. Other material changes will become effective on the date stated in the notice or, if no date is stated, 30 days after notice is provided. Changes to a separately signed agreement will apply only as permitted by that agreement or as otherwise agreed in writing.

If you do not agree to updated terms, you must stop using the Services and cancel in accordance with the applicable cancellation requirements. Payment obligations already incurred remain due.

22. Miscellaneous

These terms, together with any referenced policies and applicable written agreements, form the agreement between you and Sorbetto regarding the Services. Our failure to enforce a provision is not a waiver. If any provision is found unenforceable, the remaining provisions remain in effect. You may not assign these terms without our prior written consent. We may assign these terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. No joint venture, partnership, employment, fiduciary, or agency relationship is created by these terms or your use of the Services.

Headings are for convenience only and do not affect interpretation. Words such as "including" mean "including without limitation." The word "or" is not exclusive. References to "written" or "in writing" include electronic records unless applicable law requires otherwise.

There are no third-party beneficiaries to these terms unless a written agreement expressly states otherwise. You are responsible for complying with applicable export control, sanctions, anti-corruption, and other laws that apply to your use of the Services, including laws restricting access by prohibited countries, parties, or end uses.

You may not assign, delegate, or transfer these terms, your account, or your rights or obligations without our prior written consent, and any attempted assignment in violation of this section is void. We may assign or transfer these terms, in whole or in part, in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, change of control, affiliate transfer, or by operation of law.

If a signed MSA, SOW, order form, data processing agreement, or other written agreement conflicts with these terms, that written agreement controls for the conflicting subject matter. All non-conflicting provisions of these terms continue to apply.

23. Contact Us

To resolve a complaint or receive further information about the Services, please contact us at:

JCCG LLC d/b/a Sorbetto
382 NE 191st St #160744
Miami, FL 33179
United States
[email protected]
1-203-910-7518